Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
B10 Bed Cooling System is a smart, energy-saving alternative to AC that cools only your bed instead of the whole room.
Portable, quiet, and affordable, it’s perfect for beating summer heat without high electricity bills or complicated installation.
Yes, It uses evaporative water-cooling technology: chilled water circulates through soft silicone tubes embedded in a 100% cotton pad.
This system lowers the mattress surface temperature by 7–12 °F, soothing hot sleepers and those with night sweats. You sleep cooler and wake up refreshed.
At low speed, it's whisper-quiet. On higher settings, the fan becomes more noticeable, so it's best to locate the unit away from your head.
The hose is long enough to position the control unit wherever it’s most convenient.
Setup is a Breeze, with just 4 Steps:
- Place the control unit above mattress level.
- Unfurl the 75" × 39" twin-size cotton pad and secure it in place.
- Connect the tubing and fill the tank with water.
- Power on and select your settings, done in under 15 minutes.
The cooling mattress can be installed in any type of bed (queen, king or twin). The mat is for one person only.
So if you install it on a single bed, it'll take up the whole surface. If you install it in a double bed, it will cover only one side. Which is ideal if you're a hot sleeper but your partner isn't!
It uses just ~8 W of power, about 100× less than a standard room air conditioner (~800 W), making it a cost- and eco-friendly solution
No, the cooler works through the whole night by filling the tank with about 2.5 litres of water. A full tank lasts between 6 and 18 hours depending on the selected fan speed.
The unit offers 4 adjustable fan-speed modes, plus timer options and includes a remote control for setting it comfortably without getting up
The pad is crafted from 100% soft, hypoallergenic cotton, which is breathable and cozy, plus it works with an optional extra topper for added plushness
Yes. You just need to clean the tank every 2 weeks which takes only a few minutes.
Yes, It uses evaporative water-cooling technology: chilled water circulates through soft silicone tubes embedded in a 100% cotton pad.
This system lowers the mattress surface temperature by 7–12 °F, soothing hot sleepers and those with night sweats. You sleep cooler and wake up refreshed.
Setup is a Breeze, with just 4 Steps:
- Place the control unit above mattress level.
- Unfurl the 75" × 39" twin-size cotton pad and secure it in place.
- Connect the tubing and fill the tank with water.
- Power on and select your settings, done in under 15 minutes.
It uses just ~8 W of power, about 100× less than a standard room air conditioner (~800 W), making it a cost- and eco-friendly solution
The unit offers 4 adjustable fan-speed modes, plus timer options and includes a remote control for setting it comfortably without getting up
Yes. You just need to clean the tank every 2 weeks which takes only a few minutes.
Orders & Payments
All major credit/debit cards and Shop Pay/PayPal. For some regions, local options may appear at checkout.
We start processing quickly. If you need to edit/cancel, contact support with your order number ASAP. If it’s already shipped, we’ll help with a return once delivered.
Where required by law, taxes are calculated at checkout based on your shipping address. International orders may be subject to duties collected by the carrier upon delivery.
Yes—seasonal promos and bundles appear on the product page. Enter valid codes at checkout (one code per order unless stated otherwise).
We start processing quickly. If you need to edit/cancel, contact support with your order number ASAP. If it’s already shipped, we’ll help with a return once delivered.
Yes—seasonal promos and bundles appear on the product page. Enter valid codes at checkout (one code per order unless stated otherwise).
Shipping & Delivery
We ship domestically and internationally to most countries. Exact options, costs, and delivery estimates appear at checkout.
Orders typically leave our warehouse in 1–2 business days. Transit time depends on destination and service selected. You’ll receive tracking via email/SMS once shipped.
We may ship items separately to speed delivery. You’ll receive tracking for each parcel.
If tracking stalls for 7+ days or the box arrives damaged, snap photos of the packaging and contents and contact support within 48 hours so we can investigate and make it right.
Orders typically leave our warehouse in 1–2 business days. Transit time depends on destination and service selected. You’ll receive tracking via email/SMS once shipped.
If tracking stalls for 7+ days or the box arrives damaged, snap photos of the packaging and contents and contact support within 48 hours so we can investigate and make it right.
Returns, Exchanges & Warranty
Try B10 at home. If it’s not a fit, contact us within your return window for a prepaid label (where available) and instructions. Returned items must be clean, undamaged, and include all parts/packaging. Liquid-filled pads cannot be returned if used without prior authorization for hygiene/safety reasons.
Once the return is received and inspected, we’ll issue a refund to your original payment method (minus any shipping fees, if applicable). Please allow your bank 3–10 days to post the credit.
Yes—if you need a different size pad or part, we can process an exchange instead of a refund.
B10 is protected against defects in materials/workmanship for the warranty period on the control unit and pad. Coverage includes pumps, fans, electronics, and welded channels; it excludes accidental damage, misuse, and normal wear. If a defect occurs, we’ll repair or replace the affected component.
Once the return is received and inspected, we’ll issue a refund to your original payment method (minus any shipping fees, if applicable). Please allow your bank 3–10 days to post the credit.
B10 is protected against defects in materials/workmanship for the warranty period on the control unit and pad. Coverage includes pumps, fans, electronics, and welded channels; it excludes accidental damage, misuse, and normal wear. If a defect occurs, we’ll repair or replace the affected component.
Setup & Installation
Beside the bed on a flat, stable surface. For best priming and flow, keep the water reservoir level with or slightly above the top of your mattress. Avoid carpets that could be damaged by spills; placing a shallow tray beneath the unit is a smart extra precaution.
Lay the pad on the mattress with ports aligned to the unit side, route the hose safely (no pinch points), then cover with your fitted sheet. Use corner straps or sheet fasteners if your mattress is extra-deep.
Use distilled water to minimize mineral buildup. Do not add essential oils or unapproved additives (they can damage the pump/seals).
Fill to the indicated line, run the priming cycle, top up, and repeat until bubbles stop and flow is steady.
Lay the pad on the mattress with ports aligned to the unit side, route the hose safely (no pinch points), then cover with your fitted sheet. Use corner straps or sheet fasteners if your mattress is extra-deep.
Fill to the indicated line, run the priming cycle, top up, and repeat until bubbles stop and flow is steady.
Using B10 (Controls, Modes & Comfort)
B10 offers multiple fan speeds and intermittent cycles so you can balance cooling intensity and noise. There’s also a pump-only option for ultra-quiet circulation once the bed is cooled.
Start cooler at bedtime, then reduce intensity after 30–60 minutes. Many users layer a light blanket/duvet over the sheet for even distribution.
The breathable cotton construction and low-profile channels are designed to be minimally noticeable under a fitted sheet. If you’re very sensitive, add a thin protector or knit sheet on top.
Most users describe the sound as low “white noise” at typical settings. Higher fan speeds are audible. If you’re sensitive, use intermittent mode or reduce speed after falling asleep.
Yes—pair two single-zone units and pads (left/right) if you and your partner prefer different temperatures.
Start cooler at bedtime, then reduce intensity after 30–60 minutes. Many users layer a light blanket/duvet over the sheet for even distribution.
Most users describe the sound as low “white noise” at typical settings. Higher fan speeds are audible. If you’re sensitive, use intermittent mode or reduce speed after falling asleep.
Maintenance & Care
Top up as needed—daily in dry climates is normal. Always keep water above the minimum line to avoid air entering the loop.
Every ~4 weeks (more often with hard water): drain the tank, add fresh distilled water, and run a vinegar (or manufacturer-approved cleaner) cycle per the guide. Rinse thoroughly before use.
Check your care label. Typically, cold gentle cycle in a laundry bag; air-dry flat. Never machine-wash the hose assembly.
Before long storage: drain completely, run a short air-dry cycle, and keep the unit/pad in a cool, dry place.
Every ~4 weeks (more often with hard water): drain the tank, add fresh distilled water, and run a vinegar (or manufacturer-approved cleaner) cycle per the guide. Rinse thoroughly before use.
Before long storage: drain completely, run a short air-dry cycle, and keep the unit/pad in a cool, dry place.
Troubleshooting
• Confirm the room is reasonably cool; B10 isn’t a room A/C.
• Ensure the unit is level with/above mattress height; re-prime to remove air.
• Use a light top layer to trap cool air under the covers.
• Check for kinks or compressed hose under the bed.
Switch to a lower fan speed or intermittent mode after the initial cool-down. Ensure the unit is on a solid surface (not resonating furniture).
Power off, unplug, and inspect hose connections and pad ports. Tighten fittings gently. If moisture persists, stop using and contact support with photos and your order number.
Add sheet fasteners or a snugger fitted sheet. Verify the strap routing on deep/pillow-top mattresses.
Switch to a lower fan speed or intermittent mode after the initial cool-down. Ensure the unit is on a solid surface (not resonating furniture).
Add sheet fasteners or a snugger fitted sheet. Verify the strap routing on deep/pillow-top mattresses.